Frequently Asked Questions (FAQ)
Welcome to Jacketon’s FAQ section. Here you’ll find answers to the most common questions from our customers.
1. Orders
Q: How do I place an order?
A: Simply browse our collection, choose your product, select size and color, then click Add to Cart. Once you’re ready, proceed to checkout.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled within the first 12 hours after purchase. Please contact us immediately at valientte@yahoo.com.
2. Shipping & Delivery
Q: How long does shipping take?
A: Processing usually takes 2–5 business days, and shipping times vary by location:
- USA & Europe: 7–15 business days
- Other countries: 10–20 business days
Q: Do you offer international shipping?
A: Yes, we ship worldwide!
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can also check via our Track Your Order page.
3. Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery, as long as they are unworn, unused, and in original packaging. See our Refund and Returns Policy for details.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the product is defective or incorrect.
4. Products
Q: Are your sizes true to fit?
A: Yes, but we recommend checking our Size Guide for the best fit before ordering.
Q: Do the colors look the same as in the photos?
A: We try our best to display colors accurately, but slight variations may occur due to screen settings and fabric production.
5. Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard), PayPal, and Stripe secure payments.
Q: Is my payment information safe?
A: Yes! All transactions are encrypted and processed through secure gateways.
6. Contact Us
Q: How can I contact Jacketon?
A: For any questions, feel free to reach us at:
📧 valientte@yahoo.com
We aim to respond within 24 hours.
