Refund and Returns Policy

At Jacketon, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with clear return and refund options. Please read this policy carefully before making a purchase.

1. Returns

You may request a return within 30 days of receiving your order.
To be eligible, items must be unused, unworn, and in the same condition as received, with original packaging and tags.
Certain items are non-returnable for hygiene or customization reasons (e.g., underwear, swimwear, custom-printed items).

2. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except in cases of defective or wrong items received.

3. Exchanges

We currently do not offer direct exchanges.
If you wish to change an item, please return the original order for a refund and place a new order.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at valientte@yahoo.com with your order number and photos of the item. We will provide a replacement or full refund at no extra cost.

5. Shipping Returns

To return your product, please contact our customer service team for instructions.
You will be responsible for paying your own shipping costs for returning items, unless the return is due to an error on our part.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

6. Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Sale/clearance items
Customized or personalized products
Digital downloads

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check your bank account again.
Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at valientte@yahoo.com.