At Jacketon, we are committed to delivering your order quickly, securely, and efficiently. Please read our shipping policy carefully to understand how and when your items will be delivered.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.
- During high-demand seasons (holidays, sales, or special promotions), processing times may take slightly longer.
Shipping Methods & Delivery Times
We partner with reliable couriers to ensure safe delivery. Estimated delivery times are:
- United States & Canada: 7–15 business days
- Europe: 7–14 business days
- United Kingdom: 7–12 business days
- Australia & New Zealand: 10–18 business days
- Rest of the World: 12–20 business days
⚠️ Please note: Delivery times are estimates and may vary depending on customs delays, weather conditions, or courier availability.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- We occasionally offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order directly on our Track Your Order page or through the courier’s website.
Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
- Jacketon is not responsible for delays caused by customs clearance.
Lost or Delayed Packages
- If your order does not arrive within the estimated timeframe, please contact our support team at valientte@yahoo.com.
- We will assist you in resolving any issues with the shipping carrier.
Incorrect Address
- Customers are responsible for providing a correct and complete shipping address.
- Jacketon cannot be held responsible for orders shipped to an incorrect address provided at checkout.
Contact Us
For any questions regarding shipping, please contact us at:
📧 valientte@yahoo.com
